If you have a question about WP Courses or want to report a bug, let us know.
We’ll do our best to get back to you within 24 hours from Monday to Friday.

Plugin Issues

If the plugin does not work as intended, the following options often solve the issue, or at least offer a starting point for us to debug the issue. Depending on your setup, consider making a backup before performing the changes below or perform them on your staging environment.

  • Try deactivating all other plugins, except WP Courses (and WP Courses Premium)
    • If deactivating the other plugins solved your issue, start activating one after the other until you find the plugin which leads to the issue.
    • In case the corresponding plugin is anyway not used, just deactivate it again and activate all other plugins.
    • In case the corresponding plugin is needed, please contact us via the form below and let us know the name of the corresponding plugin.
  • Try switching the theme
    • We have conscientious tested our plugins in combination with the most popular WordPress themes, nevertheless we are not able to test all available themes out there.
    • If switching the theme solves your issue, please contact us via the form below and let us know the name of your theme.
  • Try turning off caching
    • This can either be done via a plugin or your hosting provider offers this functionality (especially WPEngine caused caching issues in the past)
    • Why could this solve your issue? Caching might lead to cached course content and thus leading to corrupt visual display. In case turning off the cache solved your issue, you might want to consider turning it on again and only setting an exception for your courses pages.

If the issue still exists, please contact us and let us know the following:
1. When did the last changes to your website happen? What was changed?
2. Which hosting provider do you use?
3. Which PHP version is in use? Was there an upgrade recently?

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